Refund and Returns Policy
Last updated: 30 September 2026
We want you to be happy with your Strapit bag. If it is not right, you can return it within 7 days of delivery, subject to the conditions below.
7-day return
You can request a return within 7 days of the delivery date. To be eligible, the bag must be unused, in the same condition you received it, with all tags, dust bags and accessories, and in its original packaging. Please keep the invoice.
What cannot be returned
- Bags that have been used, washed, altered or damaged after delivery.
- Bags returned without original packaging, tags or accessories.
- Custom, personalised or made-to-order bags (for example with your logo, embroidery or special sizes), unless they arrive defective or are not as agreed in your approved order.
- Items marked as final sale on the product page.
How to request a return
- Contact us within 7 days of delivery by phone, WhatsApp or the contact form, with your order number and the reason for the return.
- Share clear photos of the bag and its packaging. For damage or defects, please also share an unboxing video if you have one.
- Once approved, we arrange pickup from your address through our courier partner where the pin code is serviceable, at no charge to you. If pickup is not available for your pin code, we will tell you how to send the bag back and reimburse the courier cost.
Damaged, defective or wrong items
Please tell us within 48 hours of delivery if your parcel arrives damaged, if the bag has a manufacturing defect, or if you received the wrong item. We will arrange a replacement or a full refund, whichever you prefer, subject to stock and inspection.
Inspection and refunds
After the returned bag reaches us, we inspect it and confirm the outcome by message. Approved refunds are paid to the original payment method within 7 to 10 working days of the inspection. For cash on delivery orders, we refund by bank transfer or UPI after you share your details. Shipping charges paid at checkout are not refunded unless the return is due to our error.
Exchanges
You can ask for an exchange for a different colour or model, or a replacement for a defect, subject to stock. If the item you want is out of stock, we will refund you instead.
Cancelling an order
You can cancel an order before it is dispatched and receive a full refund. Once an order has been dispatched, the return process above applies. Orders for custom or made-to-order bags can be cancelled only before production starts.
Bulk and corporate orders
Bulk and custom orders follow the terms in your quotation and order confirmation, including sample approval, advance payment and delivery schedule. Manufacturing defects and quantity shortfalls in bulk orders will be corrected or credited once reported within 7 days of delivery.
Contact us
Call or WhatsApp us on +91 85071 38430 or use our contact form. Branch office: AB-100, Amar Puri, Paharganj, New Delhi 110055. Please keep your order number ready.